Home Recall Recall: 2017 Ford Explorer Loss of Steering

Recall: 2017 Ford Explorer Loss of Steering

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Recall: 2017 Ford Explorer SteeringFord has issued a recall for certain 2017 Ford Explorer SUV to address an issue where the heat shield could detach causing the steering gear to overheat leading to a loss of steering control especially at lower speeds. 

NHTSA Campaign Number: 17V530000

Manufacturer Ford Motor Company

Components STEERING

Potential Number of Units Affected 253

Summary

Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.

Remedy

Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall is expect to begin in September 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S23.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

From Ford:

2017 Ford Explorer, Taurus and Police Interceptor Utility and
Sedan vehicles

Ford is issuing a safety recall for approximately 263 2017
Ford Explorer, Taurus and Police Interceptor Utility and
Sedan vehicles with incorrect steering gear heat shield
fasteners.

In the affected vehicles, some of the steering gear heat
shield fasteners may have a surface finish with insufficient
corrosion protection. Without the proper finish, the heat
shield may corrode and detach from the steering gear –
exposing the steering gear system to higher than expected
temperatures. If the steering gear electrical connectors
melt, the driver may experience sudden loss of assist
without warning while driving, accompanied by the fault
message “Service Power Steering Now” in the instrument
cluster. Sudden loss of power steering assist while driving
would require higher steering efforts, especially at lower
speeds, which may result in an increased risk of a crash.
Loss of power steering assist is unlikely to be associated
with accidents at higher speeds, as the amount of assist
supplied reduces as vehicle speed increases.

Ford is not aware of any accidents or injuries associated
with this issue.

Affected vehicles include:

  • 2017 Ford Explorer built at Chicago Assembly Plant, May 7,
    2017 to May 10, 2017
  • 2017 Ford Police Interceptor Utility built at Chicago
    Assembly Plant, May 7, 2017 to May 8, 2017
  • 2017 Ford Taurus built at Chicago Assembly Plant, May 7,
    2017 to May 8, 2017
  • 2017 Ford Police Interceptor Sedan built at Chicago
    Assembly Plant, May 7, 2017 to May 8, 2017

The recall involves approximately 263 vehicles in North
America, including 253 in the United States and federalized
territories, nine in Canada and one in Mexico. The Ford
reference number for this recall is 17S23.

Dealers will inspect and replace steering gear heat shield
fasteners as required.

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