The 2019 J.D. Power U.S. Vehicle Dependability Study is out with Lexus, Porsche, Toyota and Chevrolet topping the list for brands meanwhile the Tundra, Nissan Frontier and Chevy Silverado top the individual list for pickups.
This annual survey takes a look at the last 3 years of ownership with this list comprising of 2016 models. It asks consumers what problems they have had and ranks the brands and vehicles by problems per 100.
While dependability has improved over the years, J.D. Power says there is still room for improvement.
“Vehicle dependability continues to improve, but I wouldn’t say that everything is rosy,” said Dave Sargent, Vice President of Global Automotive at J.D. Power. “Vehicles are more reliable than ever, but automakers are wrestling with problems such as voice recognition, transmission shifts and battery failures. Flawless dependability is a determining factor in whether customers remain loyal to a brand, so manufacturers need to help customers who are currently experiencing vehicle problems and address these trouble spots on future models.”
Without further ado, here are the lists:
A few takeaways from this study is the Nissan Frontier topping the mid-size segment and no mention of the Toyota Tacoma. The Frontier is the oldest pickup, mid-size or full-size, on the market, it does give it a perceived edge on dependability since all the bugs got worked out years ago and it has the least amount of new technology. The Colorado and Canyon placing high is pretty surprising since both of those pickups were brought back in 2014 and would have had only 2 years on the market when this survey was done. For the Tacoma, not placing in the top 3 is a disappointment for the mid-size sales leader since it has a reputation for dependability.
On the full-size pickup side, the Toyota Tundra placing over the Chevy Silverado is mostly no surprise considering the aforementioned Toyota’s reputation for dependability. Interestingly though, no mention of the GMC Sierra or the Ford F-150 is a bit of a surprise and reflects those brands placement in the overall brand dependability chart.
Finally, for the SUV side, it is a bit surprising the Toyota Sequoia didn’t place in the full-size SUV segment and it is a little surprising the Ford Expedition beat both of the Chevy models considering how far below the industry standard Ford is compared to Chevy.
Those are our takeaways, what are yours?
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