Home News Jeep addresses Gladiator, Wrangler steering issue

Jeep addresses Gladiator, Wrangler steering issue

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Steering issue
2020 Jeep Gladiator Rubicon, left, and 2020 Jeep Wrangler Rubicon, right. (Image courtesy of Fiat Chrysler Automobiles)

In a story earlier this week about Jeep Gladiator reliability, we noted one of the biggest problems revolves around a steering issue. Well, we just found a technical service bulletin (TSB) that addresses just this problem in the 2020 Gladiator as well as 2018-2020 Wranglers.

Dated August 10, the TSB involves replacing the steering gear and updating the hydraulic power steering software.

Thus far, NHTSA.gov has logged 91 total complaints (between June 2019 and August 2020) about the all-new 2020 Gladiator, and nearly 75% of those complaints are steering related. Scrolling through the complaints, we pulled out a few excerpts.

One complaint states: “Requires constant adjustment to keep the vehicle going straight.” Another says: “I have never driven a modern day (sic) vehicle with this much steering play. This past weekend I took a mostly highway trip and it was mentally exhausting to have to work the steering wheel constantly back and forth with about 2” off (sic) play before it moved the wheels.”

Yet another one (and a personal favorite) claims: “The dead spot in the steering box makes the truck wander the road like a wet noodle, requiring constant input & dangerous over correction to stay in own lane.”

Most of the steering complaints follow along the same vein.

steering issue
2020 Jeep Gladiator – interior (Image courtesy of Fiat Chrysler Automobiles)

Thus, the TSB notes the symptom/condition is centering around steering wander and the fact the vehicle pulls to the left or right.

The TSB qualifies it will not fix steering shake, shimmy or vibration – which leads us to wonder if this is another complaint Jeep has seen.

The good news, however: If you have wandering problems, this fix is “reimbursable within the provisions of the warranty.”

The bottom line on the Jeep steering issue

While it’s no bueno more than 65 steering complaints have filtered in on a first model year, at least Jeep seems to be on top of it. So, hopefully this fix works and the complaints stop rolling in. Stay tuned.

Related posts:

How is 2020 Jeep Gladiator reliability so far? Early reports suggest a consistent issue

2020 Jeep Gladiator MPG Out, How Does it Compare?

2020 Jeep Gladiator Pricing Comparison – Toyota Tacoma TRD PRO, Chevy Colorado ZR2

1 COMMENT

  1. I don’t believe Jeep has fixed the issue. Today we, my spouse and I test drove a 2 door Wrangler and walked away with the same complaint. The steering either wants to go left or right but never straight. Curious as to if this is normal I came home and began a search when I came across this article. So it seems in mid October there are new Jeeps on the lot with steering issues.

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