Type to search

Share

According to the Jeep Garage forum, both the 2022 Jeep Grand Cherokee L and the 2022 Grand Cherokee are having some key fob issues. Multiple owners have posted stories about key fobs losing communication with their new Jeeps.

In fact, there are more than five pages worth of chatter and devoted to this issue.

So, while there’s nothing official from NHTSA about a recall or an investigation, you have to wonder if that’s next.

Eric Mayne, media relations manager for vehicle safety, customer experience and regulatory compliance at Stellantis North America, confirmed this is a known issue, adding no safety recall was needed as this was related to a very limited amount of vehicles.

“A temporary stop-sale is in effect, but for a limited number of vehicles,” Mayne said. “We have identified a solution and are expediting delivery of service parts to our dealer network. We don’t detail day-to-day output, but I can confirm the affected population accounts for a brief production window. And that total is well under the number of vehicles available on dealer lots.”

So, what’s the Jeep Grand Cherokee key fob issue?

Many of the current issues have the same basic story. Drive it for a little bit, park it, then come back and the vehicle won’t recognize the fob. When the key fob loses functionality, any attempt to unlock the vehicle with the physical key fools the SUV into thinking an attempted theft was occurring, rendering it to shut down completely.

Many frustrated owners have had to have their Grand Cherokees towed to a dealership to be fixed. Others were stranded for hours or had to abandon their vehicles in parking lots.

One forum poster only had his SUV for 15 minutes when the issue happened. Yikes!

Another owner tried using the app to start up the Grand Cherokee L to no avail. That same user said: “Even emergency tow release doesn’t work.”

The key fob issue appears to software related. One dealer reported disconnecting the antenna and then reconnecting it to re-establish the key fob communication. Another person reported his dealer claimed the issue was related to the “RF Hub Module.”

The “RFHM’ is the Radio Frequency Hub Module that communicates with the vehicle’s remote start system and theft alarm system. This would explain how some complaints include owners receiving multiple theft alerts on their phones through the app — even when the vehicles were at the dealerships being repaired.

What to do if your Grand Cherokee experiences this issue?

As of now, it is not clear if this impacts only specific trims or engine configurations. Both the two-row Grand Cherokee and three-row Grand Cherokee L are impacted.

Jeep said owners will be contacted shortly to arrange a fix for their Grand Cherokee.

To check if your Grand Cherokee is involved (even if you haven’t had this issue yet), you can look it up by VIN on the Mopar recalls website.

The bottom line on Jeep Grand Cherokee key fob issue

As automakers continue to advance automotive technology, they must always be ready to fix issues like this when they crop up. Thankfully, Stellantis is addressing it head on and working on a quick resolution with its dealer network.

With fewer manual keys in new cars, we rely on this key fob technology to work. Every time. Without fail. When it does fail, it can be maddening.

Were you one of the people who experienced this key fob issue? Do you have your own key fob story? Leave us your comments below.

Related posts:

Tags::
Jimmy Dinsmore

Jimmy is News Editor for PickupTruckTalk with an expertise in new vehicles. He is also a Ford Mustang historian having authored the book Mustang by Design (available on Amazon). His second book, about the history of Ford's F-Series truck comes out next year.

  • 1

You Might also Like

5 Comments

  1. John March 6, 2022

    I have had the same issue. We purchased the L on 2/12 and on morning of 2/14 it would not work. Had to have it towed to to the dealer after having service techs come out to the house. They messed around with it and after disconnecting the fuse for the starter button and reinserting the car worked again. We got the car back and this morning 3/6 I went out to start the car and it has happened again! When this happens to he vehicle is completely useless, it locks down all functions and cannot even be easily towed because it locks the electric parking brake and there is no way to manually undo it. So the car has to be placed on a dolly to tow.

    Reply
  2. Jim March 9, 2022

    We got a 2022 on December 31, 2021. We’ve had opposite issues where it drives without a key and doesn’t notify, and then wont start up at destination… and realized our keys were still at home. That was fun. We’ve also had the alarm going off at different times when the doors were already unlocked (but opened)

    Reply
  3. Larry May 29, 2022

    just happened on my 2022 Jeep Grand Cherokee L Overland. However, I used the key to open the door. The alarm went off and the jeep app alerted me to acknowledge that it was me. I did. I sat in the jeep and saw that the dash read “push start button with key fob. When I did the jeep started. The entire way home the dash read “key fob not in the vehicle”. Once I got home I shut the jeep off. Dash message cleared. Key fob began working again. I have a call in to dealership. This is a problem. And on a side note, 2 days after I bought vehicle, as I was slowing to a light, I heard a loud noise up front and my vehicle would no longer go in to drive or ny other gear. towed in. Dealer had to replace the Transmission valve body. worst part is you cant push car off road when this happens. FYI.

    Reply
  4. Larry May 29, 2022

    just happened on my 2022 Jeep Grand Cherokee L Overland. However, I used the key to open the door. The alarm went off and the jeep app alerted me to acknowledge that it was me. I did. I sat in the jeep and saw that the dash read “push start button with key fob. When I did the jeep started. The entire way home the dash read “key fob not in the vehicle”. Once I got home I shut the jeep off. Dash message cleared. Key fob began working again. I have a call in to dealership. This is a problem. And on a side note, 2 days after I bought vehicle, as I was slowing to a light, I heard a loud noise up front and my vehicle would no longer go in to drive or ny other gear. towed in. Dealer had to replace the Transmission valve body. worst part is you cant push car off road when this happens. FYI.

    Reply
  5. Mike Konieczny July 1, 2022

    Friday, July 1, 2022: Just happened to me. Have owned the Grand Cherokee Overland L since April 4, 2022 and last night one of the key fobs went total LInda Blair on me. Alarm blaring, Rotational gear selector being able to rotate 360 degrees (just like good ole’ Linda’s head in the Exorcist), and notifications on Jeep Connect saying that my Jeep was being stolen. I used the other operational key fob to calm the situation down. Went out to try the whole process again on Friday, July 1, at 2:00PM using the formerly operational key fob but that was dead, too. Called Earnhardt’s at 3:30PM and I could not get any tech to even return my phone call –this being a Holiday weekend and all. Kinda’ wanted to drive the “L” this weekend but it looks like that’snot gonna’ happen.. Think I’ll give my priest a call if I can get the POS started. We’ll go out and find a heard of swine and he can try casting the demons in the vehicle off into them. This is not what I expected for $70k.

    Reply

Leave a Comment

Your email address will not be published. Required fields are marked *