In the recent 2019 J.D. Power U.S. Dependability Survey, the Toyota Tacoma wasn’t mentioned as a top mid-size pickup. It turns out, it hasn’t made the list since 2015. What gives? Transmission issues, now seemingly addressed, played a big role in dropping its score.
Long known for its reliability, the Toyota Tacoma has been off its game since its redesign for the 2016 model year. The problem seems to be largely due to the new 6-speed automatic transmission and 3.5L V6 2GR-(FKS) introduced for the pickup. Numerous owners have complained and Toyota has issued two technical service bulletins and two recalls to address the various problems.
First, there was a transmission issue causing a lot of frustration. TSB 0077-16 (PDF) explains the problems as:
The TSB fixes these issues with a software re-flash to the Engine Control Module (ECM) and many dealers also check the transmission fluid level. This means there is nothing mechanically wrong with the transmission, which Toyota uses elsewhere in their lineup, but rather it is a software calibration issue and a lack of transmission fluid from the factory.
Another, smaller issue also seems to be holding the pickup back in higher reliability scores. TSB 0062-18 (PDF) addresses one of these issues where 2016-2018 Toyota Tacoma pickups with the 3.5L V6 engine (2GR-FKS) is known to “stumble at wide open throttle takeoff at altitude,” the TSB fix, like the one above is a re-flash of the ECM.
A big recall of 228,000 2016-2017 Toyota Tacoma pickups for a leaky differential causing a host of problems has also played a factor in reliability rankings.
Finally, Toyota issued a recall of 32,000 2016-2017 Toyota Tacoma V6 pickups to address an issue with the crankshaft position sensor may malfunction due to too much anti-corrosion coating on the crankshaft timing rotor.
All of these problems certainly caused a lot of questions on the new 2016 Toyota Tacoma.
These various TSBs and recalls do seem to have fixed many of the problem. According to CarComplaints.com, a website focusing on gathering various consumer complaints, recalls, TSBs, etc… and compiling them into a score, the issues since 2016 have dropped dramatically as the chart below shows.
Digging a bit deeper into the data, we can see the majority of the problems from 2016 due indeed relate to the transmission shifting issues.
These issues were solved by the transmission software re-flash and some owners didn’t experience any issues which is likely attributed to their driving style or how they feel like the pickup should operate even with the recommended exhaust system for Toyota Tacoma.
The 2017 chart shows many transmission issues where addressed, however, it still looks like there is some work to be done.
For 2018, we can see even less problems, however, it is still early and more complaints can come in once the pickups see more miles added to them.
What does all of this have to do with J.D. Power and Consumer Reports ranking? With these issues addressed, the Toyota Tacoma should move back into the reliability category quickly for Consumer Reports and likely by 2021 for J.D. Power U.S. Vehicle Reliability Study (the study looks back three years).
We can say this based on prior studies. For example, the 2015 J.D. Power Initial Quality survey had the Tacoma #1.
The Toyota Tacoma hasn’t had the #1 spot since 2015 and this is directly related to the new 2016 model.
These issues probably played a role in the Toyota brand taking a hit, since Toyota sells hundreds of thousands of Tacoma pickups each year, on overall score over the last few years and only now regaining its top spots.
Consumer Reports currently lists the Toyota Tundra as most reliable. Once the Tacoma’s issues get worked out, it is reasonable to expect that pickup to join the list.
What does all of this mean for consumers? Simple, the bugs have been worked out and the Toyota Tacoma is really undervalued on reliability due to past software issues. It is reasonable to expect it to resume its role as one of the most reliable pickups on the market.
I have a 2017 Tacoma Sport and still after the flashes many times still have transmission shifting issues. At times it feels like I am riding a bucking bronco. Owned 6 Tacomas and right now #6 will be the last. I have an 89 Toyota Supra and that car was Notorious for head gasket failures. Toyota always seem to be working the issue. But never came up with a solution. I’ve driven that car 527 thousand miles and 6 head gaskets until I went with a metal and racing stud head gasket. Toyota just buys their time.
Me too…piece of garbage. My other car (KIA) blows Toyota away. Last Toyota ever!
It appears to me these results imply that moderate to significant changes to a model will lead to an increase of problems. So, with that, if Toyota were to make the same magnitude of changes as the big three do with their models, ie stay caught up, how would Toyota’s QDR compare to the big three?
“Simple, the bugs have been worked out and the Toyota Tacoma is really undervalued on reliability due to past software issues.”
Software issues? The Tacoma’s issues go FAR beyond software in nature. Howling rear differentials, high pressure fuel pump failures, crank position sensor issues, automatic transmission issues that extend beyond simple software problems at this point, interior material quality issues, etc. It’s also inexcusable that Toyota has ignored us when it comes to complaints about the 2nd gen that were carried over to the 3rd gen, including the inferior quality of the clutches that Toyota uses, the relatively weak ring gears in the rear diff, the vibration-prone front diff issues, squeaky clutch pedal assembly, etc. As a past member of Tacoma World, it was absolutely shocking how many 3rd gen Tacomas have been lemon lawed or left people stranded. Between my issues with the 3rd gen Tacoma, the rear diff failure in my 2010 Tundra, and my wife’s oil burning 2009 Rav4, I have come to the conclusion that Toyota quality has slowly turned into a myth. Our early 90’s Toyotas were fantastic. The vehicles Toyota sells today are at best, average in reliability and mediocre in quality.
I second that
There was/is a shortage of Tacomas due to the pandemic. Some people are getting more for their trucks than they paid for them, in some parts of the USA. This would be the time to trade it in or sell it. My 2019 has been flawless BTW.
This is exactly what I’ve been saying. Toyota produces trucks built on a platform that doesn’t change for a decade at a time and that is where this perceived “quality” comes from. To me it’s quite annoying that journalists have built a double-standard into how they treat Toyota compared to other trucks manufactures. If one of the “big three” goes more than a couple model years without some big new feature, mid-cycle update, or new engine option, that truck will be absolutely trashed as a bad truck simply because it’s “outdated” or “uncompetitive”. Yet Toyota made the same full-size truck for 14 years and got a pass from the auto journalists for much of that time. Even when auto journalists were forced to admit the obvious that the Tundra is an ancient truck design, it was always quickly followed up with some defensive comment about “blah blah Toyota reliability blah blah blah”. If the domestic manufacturers were allowed to build the same truck with the same engines for 15 years at a time, their “reliability” stats would look much like that of Toyota. The disastrous 3rd gen Tacoma is the perfect example of what would happen if Toyota tried to compete head-to-head in a competitive market segment. That truck was a fairly mild redesign yet those changes caused so many reliability issues that it began to be referred to as the “Turd gen” at a popular Tacoma enthusiast community.
The software “fix” for the AC60F transmission didn’t solve many of the complaints that people had about it. Much like the howling rear diffs that roughly half of members on TW report having. Toyota dismisses it as a some sort of wind noise despite the noise being captured on video on a truck sitting stationary on a lift with the transmission in drive. Just another example of Toyota getting a pass on what are serious quality issues.
I’m beginning to think. All these car companies, are ripping everyone off.
Yes, vehicles are just becoming more and more expensive and more and more maintenance, less quality and reliability. Meanwhile were the customers , and were the ones getting screwed!
That’s why I stick to older used trucks, if they have a maintenance paper trail and look like they were kept well then I would take those over any new truck any day!!!…I currently drive a 2001 Jeep Grand Cherokee with a 4.7 208k and it purrs like a kitten and runs and drives beautiful!…gas mileage is not so great but it suits my needs just fine. No rust or rot and a couple of small fixes and I have a reliable buggy until I get tired of it and sell it for something else?♂️….no mortgage that’s almost the cost of a studio apartment. Anyways the Jeep may not be the best example but I’ve been flipping vehicles for a long time now and only a couple have been true to the”lemon” title they’ve been given.
government mandated fuel economy has brought about many changes that are under going repair.As a auto mechanic my whole working career i would not recommend owning any vehicle without a good extended warranty .Im sure they will get to the bottom of these issues ,have your dealer log them all and if issues out of warranty come around phone the 1800 number and complain .But as i have stated before get extended warranty ,and they are not the only company having problems .
Perfect. I’ve heard enough and seen enough problem with the Tacoma and RAV4 that I will never ever buy their over priced pieces of garbage.
I have a 2019 Tacoma and am terribly frustrated with the performance. The searching that goes on with the transmission is driving me crazy. Had it back three times, talked to toyota and same story. They claim there’s nothing wrong. Funny thing is, the service people at the dealer all admit they have had lots of complaints about this, but toyota insists the performance is normal. This is my second tacoma and if this doesn’t get resolved, it is my last.
I’ve had five Tacoma’s and every one has been plagued with major issues. The 2005 version was great, until the head gasket blew and the frame completely rotted on both sides near the engine. And, my truck was garaged 24/7 except when driven. Others all died prematurely. The Toyota “quality” my dad used to talk about would make him turn over in his grave today. Toyota’s customer service is no longer. They are rude, condescending, and have gotten too far believing they’re the best. They’ve lost my family as loyal customers.
I was looking into a 2020 but since I have a great 2015 trd 4 by 4 I’m not going to upgrade thanks for your honest opinions I think I’ll invest in mine to look cooler etc so I don’t buy because I’m bored and want an upgrade I think mine might last much longer and be better then the newer ones right ? Thanks
Anybody have thoughts about the Colorado? I know the air dam stinks for off roading. I guess just take it off probably doesn’t affect fuel economy like they say it does? And comment on reliability, safety, etc.
Bought a 2019 Tacoma for work and worked great for a year. Got a recall letter for the fuel pump around Jan. or Feb. and next thing I know truck dies on me on May 1st. Take it in and was told there’s no remedy or parts available to repair it. Now it’s June 1st and still nothing. Meantime I have to pay $16 a day for a rental truck because I cannot use the free Camry they offered me for work.
It’s in your best interest to bone up on your state’s lemon law as a plan B.
Had 1998 Tacoma great had it for 20 years ran great,though it was time to retire it.bought a 2017 same truck it’s not any where near the 1998.it a 2.7L 4+4 same as 1998 thevvti has no power till about 2500 rpms, going up a grade not a hili you must down shift not one gear but two.Toyota says that is normal. Bought first Toyota in 1973.driven ever since, this is the last! They won’t or can’t fix it so they doubt offer now Sad to say they where a good truck?
I bought a 2017 tacoma last year 15,000 miles just hit 95,000 and the tranny started shuttering, took it in to mcminnville toyota and they drained fluid! Came out brown and tranny’s smoked! 4670$ for new tranny! What a joke! Anyone else having problems
Just test drove a 21 Tacoma and felt vibration at about 70 mph. Told the dealer and they said it was due to the type of tires! If that’s the case it would have vibrated throughout the entire ride.. I did notice the downshifting as if it was trying to climb when accerlating. Seemed a lot different than my current Malibu. The Malibu shifts very smoothly compared to the Tacoma. Having second thoughts after all of this research on these forums. Don’t think I can pull the trigger on one now. Even the Colorado has tranny issues now. Problem at Chevy they think is due to labor issues at the assembly plant in Toledo are sabotaging the company.
I have a 2020 Tacoma. Dont get it. Look at others. Look at older Frontiers if its just a knock around truck. The Tacoma sucks. Thank God mine is a lease. The wife likes it but that’s about it. The engine/tranny does not pair well. Its always searching for gears. ETC mode helps but why the hell do I need a button to tell the transmission to be smoother???? Back up camera suck just like old Nissan back up cameras. The engine is loud and sounds like it is struggling-it has 9000 miles on it. It will not last 100k. The seating position is maddening. I am 6’5 and even with the “improved” seat. It will take a lot to upset Toyo’s lead in terms of sales but if this keeps up they will learn.
I am also an unlucky TRD sport 2020 owner. Only has 7000 miles on it and feels like it needs a tune up, specially when going on an incline. $40000 for this piece of shit. Toyota calls it normal characteristic of the vehicle. Like I don’t know how vehicles drive. Will be taking Toyota to court very soon. I agree with Geoff. We need more numbers to file a case together. My email is firstname.lastname@example.org.