--- title: "2025-2027 Lincoln Navigator Recall: 36K Front Passenger Seat May Move Unexpectedly" url: "https://pickuptrucktalk.com/2026/11/2025-2027-lincoln-navigator-recall-36k-front-passenger-seat-may-move-unexpectedly/" publisher: "Pickup Truck + SUV Talk" content_signal: "search=yes, ai-input=yes, ai-train=no" author: "Bianca Bailey" published: "2026-11-11T20:00:00+00:00" modified: "2026-11-11T20:16:45+00:00" image: "https://pickuptrucktalk.com/wp-content/uploads/2026/11/2025-Lincoln-Navigator-L-Black-Label-Crystal-White_01.webp" --- # 2025-2027 Lincoln Navigator Recall: 36K Front Passenger Seat May Move Unexpectedly By Bianca Bailey Published: 2026-11-11T20:00:00+00:00 Updated: 2026-11-11T20:16:45+00:00 ![Featured image]() A recall of 36,994 Lincoln Navigator vehicles for front passenger seats that may move unexpectedly. Ford Motor Company (Ford) is recalling certain 2025-2027 Lincoln Navigator vehicles. The Rear Audio Control Module (RACM) may inadvertently command the chauffeur seat feature, causing the front passenger seat to adjust forward, rearward, or recline unexpectedly without occupant input. Affected VINs should be searchable now at the [NHTSA website](). Here is the relevant information from the [NHTSA Recall notice](): **NHTSA ID Number:** 26V691 **Manufacturer**: Ford Motor Company **Components:** SEATS **Potential Number of Units Affected:** 36,944 **Estimated percentage with defect**: 100% ## Descriptive Information The recalled part was introduced into production on 11/9/2023 and was taken out of production on 8/17/2026. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. **Description of defect or noncompliance:** The front passenger seat may move fore/aft or recline up/down uncommanded with the chauffer seat feature that is controlled through a rear audio control module (RACM). **Description of the safety risk, including crash, fire, death, injury:** Unintended or uncommanded full travel of the front passenger seat can contact occupants seated in the second passenger row or force the front passenger into a potentially unsafe seating position, increasing the risk of injury. **Description of the cause:** Affected vehicles contain a “Chauffer Seat Feature” that can be accessed by a passenger in the rear seat via a second-row digital touchscreen console, known as the RACM. One action on this RACM is to allow the rear passenger the ability to move the front passenger seat in order to provide more legroom. Residue left on the RACM can be registered as finger touch input allowing the front passenger seat to move unintentionally. Additionally, if the home screen button on the RACM is pressed at the same time the seat movement button is pressed, the seat may continue moving to its full travel limit without any additional input. **Identification of any warning that can occur:** Erratic button selections and menu changes may be observed on the RACM display. ## Chronology August – October 2026 On August 13, 2026, a customer reported being seated in the second row behind the passenger seat and experienced the front passenger seat reclining against their legs without touching the rear controls. No passenger was sitting in the front passenger seat according to the customer. The following day, Ford’s Body Controls Engineering team traveled to the dealership to examine the vehicle and were able to reproduce the concern on other Navigator vehicles with the Chauffeur Seat Feature. On August 19, 2026, the Body Controls Engineering team brought the concern to Ford’s Critical Concern Review Group (CCRG) for further investigation. The CCRG reviewed the Chauffeur Seat Feature function, on these vehicles can be accessed two ways: (1) via the RACM screen, or (2) the front center display screen. The passenger seat movement is commanded by pressing and holding the soft button on either display. CCRG also evaluated how this condition could affect a rear seat passenger or a front seat passenger. CCRG reviewed the seat motor’s stall forces and how the passenger seat controls interacted with commands from the RACM. The CCRG investigation determined that if the home screen button is pressed on the RACM at the same time a seat control button is pressed, the Controller Area Network (CAN) request for seat movement can become “latched,” allowing the front passenger seat to continue to move although the seat menu is no longer displayed. Additionally, phantom/ghost touches may occur on the RACM screen in the presence of residue on the screen surface. These phantom/ghost touches erratically activate buttons on the screen and can also transition between menus. The vehicle inspected on August 14, 2026 showed evidence of contamination on the screen. The suspect module was further analyzed on a bench and a video captured the reproduction of erratic button inputs when moisture was applied to the screen. As of September 2, 2026, CCRG identified 3 warranty reports, and 1 field report for unintended seat movement. On October 13, 2026, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. ## Remedy **Description of Remedy** **Remedy Type:** Disconnect/Disable, Software, Software OTA **Description of remedy program:** Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the Chauffeur Mode Feature disabled through a configuration update to the APIM and RACM, using the dealer service tool. There will be no charge for this service. **How remedy component differs from recalled component:** Vehicles with recalled RACMs and APIMs (RL7T-18E261-BK, TU5T-14H522-FF, TU5T-14H522-HF) are equipped with the Chauffeur Mode feature. The remedy will remove the Chauffeur Mode function. **Description of recall schedule:** Notification to dealers is expected to occur on October 26, 2026. Mailing of remedy owner notification letters is expected to begin November 2, 2026 and is expected to be completed by November 6, 2022. The date VINs are planned to be searchable is October 26, 2026. ## Related vehicle coverage - [2025 Lincoln Navigator]() - [2026 Lincoln Navigator]() - [2027 Lincoln Navigator]() ## Structured page information ~~~json [ { "@context": "https://schema.org", "@graph": [ { "@type": "Article", "@id": "https://pickuptrucktalk.com/2026/11/2025-2027-lincoln-navigator-recall-36k-front-passenger-seat-may-move-unexpectedly/#article", "isPartOf": { "@id": "https://pickuptrucktalk.com/2026/11/2025-2027-lincoln-navigator-recall-36k-front-passenger-seat-may-move-unexpectedly/" }, "author": { "name": "Bianca Bailey", "@id": "https://pickuptrucktalk.com/#/schema/person/f04e0ffb90d4ed918deabb10e4dc85f7" }, "headline": "2025-2027 Lincoln Navigator Recall: 36K Front Passenger Seat May Move Unexpectedly", "datePublished": "2026-11-11T20:00:00+00:00", "dateModified": "2026-11-11T20:16:45+00:00", "mainEntityOfPage": { "@id": 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