Dependability is the name of the game when it comes to trucks which makes the 2017 J.D. Power Vehicle Dependability Study a much anticipated report. Taking home tops honors this year is the Ford F-150, Honda Ridgeline and the Chevrolet Silverado HD.
J.D. Power says the study is based on “35,186 original owners of 2014 model-year vehicles after three years of ownership. The study was fielded from October through December 2016.”
The top finishers were:
The study also calculated dependability by brand.
You may notice an interesting footnote – the Toyota Tacoma. Toyota as a brand was in the top 3, but the Tacoma didn’t even qualify for mid-size truck. However, the Tacoma is known for its reliability and consistently wins award in this category.
Also, Chevrolet placed pretty high as a brand, yet their midsize trucks did not even place.
J.D. Power also had some interesting key findings:
- Continuing increases in technology-related problems have contributed to dependability worsening in the industry for a second consecutive year. The industry average of 156 PP100 is a 4 PP100 increase from 2016.
- The Audio/Communication/Entertainment/Navigation (ACEN) category continues to be the most problematic area, accounting for 22% of all problems reported—up from 20% last year.
- For a third consecutive year, the problems most reported by owners are Bluetooth pairing/connectivity and built-in voice recognition misinterpreting commands.
- New to the top 10 list of problems reported in 2017 is battery failure. In fact, 44% more owners report a battery failure this year than in 2016. Batteries are the most frequently replaced component not related to normal wear and tear in 3-year-old vehicles at 6.1%—up 1.3 percentage points from 2016.
One does wonder what this chart would look like if we took away the technology dependability part of it.
Ford applauded the findings and at press time was the only manufacture to do so.
“All customers demand quality vehicles, and truck customers depend on toughness and reliability most of all,” said Bennie Fowler, Ford group vice president for quality in a press release. “That’s why Built Ford Tough is much more than a slogan. It’s how we develop the F-150 and how we deliver on our promise to customers to continuously improve America’s favorite pickup truck.”
They continued in the press release to say, “Ford research shows F-150’s dependability – paired with its capability and toughness – is a key differentiator for the truck over the competition. Truck shoppers say they prioritize a pickup truck’s quality above all other attributes.”